Refund Policy

 

Excel Commerce Solution LLC (“we,” “us,” or “our”) is committed to providing high-quality digital solutions, including web, app, and software development services. This Refund Policy outlines the terms and conditions under which refunds may be granted, in compliance with relevant laws and regulations.

  1. Eligibility for Refunds

We offer refunds under the following conditions:

  1. Cancellation within 24 Hours: If you cancel your order within 24 hours of making the purchase, you are eligible for a full refund.
  2. Failure to Provide Services: If we fail to deliver the agreed-upon services or products due to reasons within our control, you are eligible for a full refund.
  3. Service Defects: If you encounter defects or issues with the services or products provided by Excel Commerce Solution, and we are unable to resolve them within a reasonable timeframe, you may be eligible for a refund at our discretion.
  4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send a written notice of your refund request to support@excelcommercesolution.com with the subject line “Refund Request.” Your notice should include a detailed explanation of the reason for your refund request.
  2. Review Process: We will review your refund request and respond to you within 3-5 business days to inform you of the outcome.
  3. Refund Issuance: If your refund request is approved, we will initiate the refund within 10-15 business days using the same payment method you used for the original purchase.
  4. No-Refund Scenarios

Please note that refunds will not be issued under the following circumstances:

  1. Change of Mind: We do not provide refunds for purchases made due to a change of mind.
  2. Service Completion: If we have already completed the services as agreed upon, a refund will not be granted.
  3. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:

  • Email: support@excelcommercesolution.com
  • Phone: (575) 250-2446
  1. Changes to This Policy

Excel Commerce Solution LLC reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

  1. Governing Law and Jurisdiction

This Refund Policy is governed by and construed in accordance with the laws of United States. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in New Mexico.